Returns Policy
What can be returned?
We generally do not accept change of mind returns, but will accept returns on faulty products as per consumer law and manufacturer warranty conditions.
Where do items need to be returned to?
Depending on circumstances and product, the return location may vary. We will issue return details following you contacting us with your item return request.
Documentation for return items
Items must be returned with proof of purchase and serial number if this is trackable.
Return shipping costs
The customer pays the initial shipping cost for a return. If the item is deemed faulty by the manufacturer following investigation, the customer may be reimbursed for shipping costs.
Credit on returns
Replacement and exchange products will depend on the manufacturer’s warranty and terms and conditions.
Have an enquiry about a product you have purchased?
Please don’t hesitate to contact us via the website or phone and we will help you resolve any product issues you may be experiencing.
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